Help

Answers for guests at Garpoo · Restaurant

Ordering

How do I place an order?

Scan the restaurant QR code, choose how you want to order, then open the menu. Add items to your cart, checkout, and pay. Your order is sent to Garpoo right away.

I scanned the QR — what happens next?

Choose dine-in (or another option), then browse the menu. If you scanned a table code, that table is linked automatically so the kitchen knows where to serve.

Can I order for parcel / takeaway?

Yes. Choose parcel at checkout when it is offered, then collect your order from the counter when it is ready.

Do you deliver?

Delivery may be available depending on your location and the restaurant settings. Choose delivery at checkout if you see the option.

Can I add a note to my order?

If notes are enabled, you can add special requests (for example spice level or no onion) on items or at checkout.

Payments

Which payment methods are accepted?

Orders are paid online through the secure checkout on this menu (UPI, cards, and wallets where Razorpay is enabled).

My payment failed — what should I do?

Check your bank or UPI app, then try again from the cart. If money was deducted but you have no order, contact the restaurant with your payment reference.

Will I get a receipt?

After a successful payment you see a confirmation screen. You can also find paid orders under Orders when that feature is available.

My orders

Where can I track my order?

Open Orders in the bottom menu to see recent orders from this phone or browser and their status.

Why don’t I see an older order?

Orders are tied to the device/browser you used to pay. Clearing site data or switching phones may hide older history.

Can I cancel or change an order?

Once paid, changes depend on kitchen status. Contact the restaurant as soon as possible using Call, Email, or WhatsApp below.

Menu & account

An item is missing or marked unavailable

The kitchen may have turned it off for today. Refresh the menu later, or ask staff using the contact options below.

Prices look different from the printed menu

The digital menu is the live price list. If something looks wrong, tell the restaurant so they can update it.

Do I need to create an account?

No. Scan, order, and pay as a guest. Keep this page bookmarked if you want to reorder easily.

Still need help?

Reach Garpoo guest support directly.